Refund Policy

We hope that you love your BATONIFLOWERS STORE purchase, however if for any reason you would like to return your order, we offer easy returns and exchanges within 14 days of delivery.

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers - our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.

Returned items must be unused and still in original packaging with tags attached. Sale items can be returned for an exchange and are not eligible for return unless faulty, so please choose carefully. Reach out to our customer service team for produce enquiries, prior to purchase at manager@batoniflowers.com

REFUNDS

If your item qualifies for a refund, once we have inspected & received your return, we will refund your original order amount. Please allow up to 5 business days once the refund has been issued for it to arrive in your account.

EXCHANGES

We offer easy exchanges. Once we receive your return our warehouse will pack and send your replacement order and you will be notified of dispatch and tracking details soon after.

RETURN SHIPPING

You must pay shipping for a full refund or exchange. Only in the case of a factory defect, the company will pay for return shipping.

HOW TO PROCESS A RETURN

Request a Return here within 14 days of receiving your order via email manager@batoniflowers.com.

Once the item is received & inspected by BATONIFLOWERS STORE and meets the conditions, we will either provide a refund via the original form of payment or dispatch your new item for exchange. Returns, refunds & exchanges are processed within 5-7 business days of BATONIFLOWERS STORE receiving the items.

If at any stage of the returns process you need to get in touch, please email us at manager@batoniflowers.com and we will gladly help.

FAULTY ITEMS

All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed.

Your goods may be replacement or refund will only be given if an item is deemed to be legitimately faulty by BATONIFLOWERS STORE, as the supplier.

BATONIFLOWERS STORE will respond within 24 business hours and if eligible for inspection, will send return details as per the process.